1. Introduction
This website is operated by Hooked (The Heath F&CC Limited, trading as Hooked on the Heath Limited and Hooked in Hale Limited), registered in England and Wales. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use the website.
2. Website Use
This website is intended for use by UK residents only. We reserve the right to change these terms at any time without notice, and continued use of the website constitutes your acceptance of the revised terms.
3. Online Ordering
Our online ordering system is powered by a third-party provider. By placing an order through this website, you are also agreeing to the terms and conditions of the third-party platform. We are not responsible for any technical issues, order processing delays, or payment failures caused by the third-party system.
4. Food Allergies and Dietary Requirements
We take food allergies seriously. However, due to the nature of our kitchen and preparation processes, we cannot guarantee that any product is free from allergens. If you have a food allergy or intolerance, please speak to a member of staff before ordering, or contact us directly for more information.
5. Product Information
All menu items are subject to availability. Prices and menu items may change without notice. We do our best to keep product descriptions, images, and prices accurate, but we make no guarantees in this regard.
6. Refunds and Cancellations
If there is an issue with your order, please contact us directly as soon as possible. Refunds or replacements may be offered at our discretion for orders that are incorrect, not delivered, or do not meet our usual standards. We are not responsible for issues caused by incorrect information submitted by the customer or delays caused by third-party delivery providers.
7. Data Protection and Privacy
We respect your privacy. Any personal information collected through this website or our ordering system will be handled in accordance with UK data protection laws. For more details on how we handle your information, please refer to our Privacy Policy.
8. Limitation of Liability
We do not guarantee uninterrupted or error-free access to this website. Hooked shall not be liable for any losses or damages resulting from your use of the website or from reliance on any content found on it. This includes links to third-party websites, which are provided for convenience only. We have no control over these sites and accept no responsibility for their content or services.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.