1. Introduction
This Privacy Policy explains how Hooked (The Heath F&CC Limited, trading as Hooked on the Heath Limited and Hooked in Hale Limited) collects, uses, stores, and protects your personal data when you use our website or services.
We are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following types of personal information:
Name
Contact information (such as phone number or email address)
Order or booking details (via our third-party ordering/booking provider)
Any other information you provide voluntarily through contact forms or direct communications
We do not use Google Analytics or Google Ads at this time.
3. How We Collect Your Information
Most of the personal data we process is provided to us directly by you when:
You place an order or make a booking via the third-party system
You contact us via our website, email, or phone
You interact with us on social media or in person
Please note that when you place an order or make a booking through the third-party system, your data is also subject to the privacy policy of that provider. We recommend reviewing their policy before submitting your information.
4. How We Use Your Information
We use your personal data to:
Fulfil your orders or bookings
Respond to your enquiries
Improve our customer service and communication
Comply with any legal obligations
We do not sell or rent your personal data to any third parties.
5. Data Sharing
We only share your data where necessary with:
Our third-party ordering or booking system (to process your order)
Legal or regulatory authorities if required by law
These third parties are required to keep your data secure and use it only for the purpose of delivering the service you requested.
6. Data Security
We have appropriate technical and organisational measures in place to protect your data from loss, misuse, or unauthorised access. However, please note that no system can ever be completely secure.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal or regulatory requirements.
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict the processing of your data
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Hooked in Hale
Email: hello@hookedchipshop.co.uk
Phone: 0161 2642389
Address: Hooked in Hale, 120 Ashley Road, Hale, WA14 2UN